AnanasCastRefunds, cancellation and delivery
Checkout and product delivery are not open yet. This policy applies when checkout opens. Paddle’s buyer terms, refund policy and mandatory local law apply to each completed transaction.
DIGITAL DELIVERY
The checkout screen alone never creates a licence. Access is prepared only after Paddle confirms the completed purchase.
Activation and recovery information are created for the verified customer. There is no physical shipment.
AnanasCast sends purchase-access information to the customer email verified on the Paddle transaction. Keep it private; support will never ask for a full recovery or activation code.
The customer completes activation on an allowed PC. A browser redirect or screenshot cannot create product access.
Subscriptions
Use the Manage subscription link in the Paddle receipt or visit paddle.net. Paddle’s hosted portal provides billing history, invoices, payment-method updates and cancellation.
A normal cancellation takes effect at the end of the current billing period and prevents the next charge. The subscription remains usable through the paid access period, subject to the plan terms.
A one-time purchase does not renew. It covers permanent use of the purchased feature version plus feature updates released during the first 12 calendar months.
Refunds and withdrawal
Use the support link in the receipt, the billing portal, or paddle.net to request a refund or exercise an applicable withdrawal right. Paddle verifies the transaction and processes approved refunds.
Paddle’s Refund Policy applies to Paddle transactions. Eligibility depends on mandatory local law, the transaction, timing, product use and the facts of the request. Nothing here narrows non-waivable consumer rights.
When Paddle confirms a full refund or chargeback, future licensed Starts may be denied. The system is designed not to interrupt a cast that is already active solely because the provider state changes during that session.
For a defect, incompatibility or failed delivery, email support@ananascast.app. We can investigate the product while Paddle remains the first route for payment, cancellation and refund processing.
Check the address and spam folder associated with the Paddle receipt, then email billing@ananascast.app. Do not send payment-card data, full activation codes or full recovery codes. The recovery route resolves the verified Paddle customer and must not create a duplicate licence.
See the Terms of Service and Privacy Policy for the rest of the customer contract.